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Resoundingly Human

Nov 19, 2021

With Halloween in our review mirrors and Thanksgiving fast approaching, the holiday season is officially upon us. And thanks to the widespread availability of coronavirus vaccines, to include boosters for many, I think we are all looking forward to spending time with family over the holidays in a way we haven’t since...


Nov 18, 2021

In an effort to address customer questions and concerns as thoroughly and quickly as possible, service centers such as call centers and back-office support organizations often employ frontline workers to handle some of the more common issues. These workers may end up addressing customer questions themselves,...


Nov 12, 2021

On this episode, I have the pleasure of speaking with an INFORMS member whose work is truly saving lives, saving money, and solving [problems. Cynthia Rudin, professor of computer science and engineering at Duke University, has been awarded the 2021 Squirrel AI Award for Artificial Intelligence for the Benefit of...


Nov 5, 2021

We’ve all seen movies that contain a pivotal moment when characters are united in a cause or moved to action, all as the result of an impassioned speech from a leading character.

The music builds as the words of this character flow forth, everyone’s eyes are fixed on them until finally there is a collective cheer as...


Oct 22, 2021

During the height of the COVID-19 pandemic, access to personal protective equipment (PPE) such as masks and shields was significantly impacted to the point that healthcare workers were forced to reuse their PPE. In fact, a survey found that 87 percent of hospital nurses in the U.S. reported reusing at least one type of...